Software remembers the data. Maco remembers the relationship.
Most CRMs are a database your team has to feed. Maco keeps one living thread per customer — every call, message and deal in context — so the right next move is always obvious.
A pipeline tells you a deal is stuck. A relationship tells you why — and what to do about it this afternoon.
Built unlike every CRM you've escaped from.
We didn't add features to a database. We started from the relationship and worked outward — which is why Maco feels nothing like the tools your reps quietly ignore.
A database that nags.
- A pipeline that only updates when someone remembers to drag a card.
- Reps re-typing call notes that no one ever reads again.
- Dashboards built for managers, busywork for everyone else.
- A walled garden that won't talk to your billing or stock.
A relationship that remembers.
- One living thread per customer — every call, mail and deal in context.
- Calls, emails and WhatsApp captured automatically, never typed up.
- The next best move surfaced for the rep, not just charted for the boss.
- Wired into ERP, POS and HRMS — one customer record, end to end.
Three things every great rep wishes their CRM did.
No new habits to learn. Maco listens to the channels you already use and turns them into one clear story per customer.
Everything logs itself.
Email, calls and WhatsApp flow into the thread on their own. Reps stop being data-entry clerks and start selling — the record is always complete without anyone updating it.
The whole customer, one screen.
Open a contact and see the entire history — deals, conversations, purchases from POS, open invoices from ERP. No tab-hopping, no "let me check and call you back".
The next move, handed to you.
Maco reads the thread and tells each rep what to do next — who's gone quiet, which deal is cooling, which renewal is due — so nothing slips because someone forgot to follow up.
A forecast you can actually trust.
Tap a stage. Because every deal carries its full thread, the numbers reflect real conversations — not optimistic guesses dragged across a board.
All the CRM you need — none of the bloat.
The capabilities that move deals forward, built to feel light. Turn on what your team uses; ignore what they don't.
Lead capture
Pull leads from your website, ads, calls and WhatsApp into one inbox and auto-assign them by rule.
Contact & Company 360°
Every person, every deal, every past purchase and open invoice on a single, living record.
Pipeline & Forecasting
Custom stages, weighted forecasts and deal-risk signals drawn from real activity, not guesswork.
Activities & Reminders
Tasks, follow-ups and next-best-actions that make sure no conversation goes cold.
Email & WhatsApp
Two-way email and WhatsApp built in, with templates, tracking and full thread sync.
Reports & Goals
Live dashboards for win rate, cycle time and rep performance — on web and mobile.
The CRM your team won't fight against.
Adoption is the whole game. Maco earns its place because every role gets something back, not just more fields to fill.
Sales reps
Less typing, more selling — the record fills itself and tells you who to call next.
Sales managers
A forecast grounded in real activity, and coaching cues drawn from every thread.
Founders & SMBs
One view of every customer relationship — without a six-month rollout.
Support & Success
The full history on hand, so renewals and upsells feel like a conversation, not a cold pitch.
One customer record, the whole business.
A won deal in CRM becomes an invoice in ERP, a loyalty profile in POS, an incentive in HRMS — automatically. No exports, no double entry.
One plan. Priced per user.
No "contact sales for the good features". Lead capture, pipeline, email, WhatsApp and reports are all in, from your very first seat.
- Living customer thread & contact 360°
- Pipeline, forecasting & deal-risk signals
- Email & WhatsApp, synced to every thread
- Reports, goals & mobile app
Optional add-ons: marketing automation, call-centre telephony and advanced API access.
Before you ask.
Most CRMs are databases your reps have to feed — and adoption dies because of it. Maco builds one living thread per customer from the channels you already use, so the record stays complete without manual entry, and it’s wired into your ERP, POS and HR rather than walled off.
Yes. Connect your email and WhatsApp Business number and conversations sync into the right contact’s thread on their own. Calls can be logged and recorded against the record, so reps spend their time selling, not typing notes.
It’s part of the Maco Suite, so a won deal becomes a quote and GST invoice in the ERP, customer purchases from Inventory & POS appear in the thread, and sales incentives flow to HRMS — all sharing one customer record, with no exports.
Most teams are live in days. We import your existing contacts and deals, set up your pipeline stages and rules, connect your channels and train your reps — so there’s no six-month rollout before you see value.
Yes. Reps get the full thread, pipeline, next-best-actions and one-tap call, email and WhatsApp on mobile — so they can update a deal or log a visit from the car park, not back at the desk.
Give every customer one thread — and your reps their time back.
Book a walkthrough and we'll set up a live demo around your sales process, your channels and the pipeline you actually run.